14 days. Full refund. No questions.

How to get a refund

• Email our support address within 14 days of the charge. That covers your first payment and every renewal.
• Include the email address you sign in with, or the receipt number from your Stripe receipt.
• We refund what you paid, including any sales tax, to the card or payment method you used. Stripe usually shows it on your statement within 5–10 business days.

Cancelling is separate

To stop future charges, open Plans and choose Manage or cancel. You keep Plus until the end of the period you already paid for, and nothing more is charged. Cancelling on its own does not refund the current period; ask us within 14 days if you want that too.

What a refund does

• Your Plus subscription for that charge ends, and your account returns to Free.
• Nothing is deleted. Your journal, strand, threads and history stay exactly as they are. If you want a copy of your journal first, download it from Settings before you ask; that feature is part of Plus.
• Any weekly readings you already received stay in your account.

Deleting your account

Deleting your account cancels any Plus subscription first, so you are never billed for an account that no longer exists. It does not refund anything on its own; ask us within 14 days of your last charge and we will.

Not working? Tell us first

Most problems are quick fixes: a sign-in link that expired, an email in the spam folder, an old browser. Email us and we usually sort it the same day. If it still doesn't work for you, you get your refund.

After 14 days

Email us anyway. We will still help you get it working, and we may still refund at our discretion.

Charged after cancelling, or twice?

That is our mistake to fix, not a refund request. Email us with your receipt and we will correct it and refund the extra charge.

Chargebacks

Please contact us before disputing a charge with your bank. A refund from us takes minutes; a dispute takes weeks and costs everyone fees.